Issues Regarding Cargo Booking Space and Lead Time

1. How to book shipping space and how many days in advance is required?
Clients may contact our sales specialists or submit space booking applications online by providing cargo details including product name, weight, volume, package quantity, origin, destination and estimated shipment date.It is recommended to book 3-5 days in advance for air freight and express delivery, 7-10 days for regular sea freight, and 10-15 days for fast sea freight as well as shipments in peak seasons to avoid space shortage.
2. Can the booking be modified or cancelled?
Please inform our specialists timely if you need to adjust cargo information, shipping routes or cancel orders after booking.Free modification is available before shipping space is confirmed. Once space is locked and container loading is arranged, modification or cancellation will incur space breach fees and handling charges. Relevant fees will be calculated based on actual progress and confirmed with clients in advance.
3. What is the international transit time and what factors will affect it?
Transit time varies by shipping methods: 3-7 days for international express, 7-15 days for dedicated air routes, 15-25 days for fast sea freight, and 30-45 days for regular sea freight.Delivery time is subject to customs inspection, weather conditions, port congestion, peak season space tension and destination customs clearance efficiency. We will track logistics updates in real time and notify clients of any abnormalities promptly.
4. How to track logistics information?
After shipment arrangement, we will provide exclusive tracking numbers. Clients can monitor the whole process including transportation, customs clearance and last-mile delivery via our official website query system, WeChat official account, or consult our sales staff.