货物丢失或损坏难以索赔？东南亚货运代理的标准化索赔结算流程
When shipping from China to Southeast Asia, lost parcels, damage and collision dents often lead to buck-passing among all parties. Here is a standardized claim settlement process for freight forwarders ready for direct use.
Once parcels are lost or damaged, mainline carriers, transshipment providers and last-mile delivery parties shift blame onto each other, resulting in customer churn and damaged reputation — a long-standing pain point for most freight forwarders.
Pain Points
1.No signed records kept at each logistics node, making it impossible to confirm liability and leading to constant disputes over compensation claims.
2.No logistics insurance purchased, meaning forwarders have to bear full compensation for high-value lost goods.
3.Complicated claim documents and excessively long settlement cycles severely hurt customer experience.
Solutions
1.Take photos and keep signed records at every transit node to quickly confirm responsibilities and avoid disputes.
2.Adopt tiered insurance coverage for ordinary and high-value goods to cover risks at low cost.
3.Assign dedicated claim specialists to handle document procedures one-stop and shorten the claim settlement period.
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